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Accessibility Statement for Ticketing Websites

This accessibility statement applies to content published on our ticketing websites. 

These websites are maintained by DigiTickets but managed by our clients. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to: 

  • Zoom in up to 300% without the text spilling off the screen 
  • Navigate most of the website using just a keyboard 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the ticketing website text as simple as possible to understand. 

How accessible is this website

We know some parts of this website are not fully accessible: 

  • You cannot navigate the website using speech recognition software 
  • You cannot modify the line height or spacing of text 
  • You cannot skip to the main content when using a screen reader 
Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us either by email, phone or by post. 

Email: [email protected] 
Phone: 0333 577 6002
Address: DigiTickets, Sentio House, Pynes Hill, Exeter, EX2 5AZ, United Kingdom 

We’ll consider your request and get back to you within 14 days. Requests by post will take longer. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email [email protected] with your contact details and a summary of the issue you have come across. 

Enforcement procedure 
The below is for UK customers, excluding those in Northern Ireland 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

The below is for Northern Ireland customers 

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI). 

Technical information about this website’s accessibility 

DigiTickets is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. We also comply with EN 301 549 standards. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Focused states on links and buttons aren’t visible. This fails WCAG success criterion 1.4.11 Level AA (Non-text Contrast) and 2.4.7 Level AA (Focus Visible). Our suppliers plan to fix this by August 2026. 

Navigating the website with the use of a touch assistive touch device is possible, although the user doesn’t have the ability to skip sections of the content. This fails WCAG success criterion 2.4.1 Level A (Bypass Blocks). Our suppliers plan to fix this by August 2026. 

Duplicate IDs have been used throughout the website, this can cause issues for users using assistive technologies. This fails WCAG success criterion 4.1.1 Level A (Parsing). Our suppliers plan to fix this by August 2026.

Disproportionate burden 

Seating Planner

Our seating plan is difficult to navigate when using assistive touch technologies. This widget is built and hosted through third-party software, outside of our control, and styled to fit in with our website. 

Error Prevention (Legal, Financial, Data) 

The user has no opportunity to review their order data before any form submission is submitted. The use of external payment pages prevents our suppliers from implementing a review page after the payment details have been entered. Directing customers to external payment pages means we have no control over the journey that allows customers to review their data before confirming their order. 

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to make further assessments as we look to enhance these features and the ticketing website. 

Preparation of this accessibility statement 

This statement was prepared on 17 September 2020. It was last reviewed on 6 October 2025. 

Our ticketing websites were last tested on 17 February 2025 against the WCAG 2.2 AA standard. 

The test was carried out internally. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.